1. About us
The Clinic Standard is operated by Denita Lim ("we", "us", "our"), a sole proprietor providing clinic launch, fractional managing director and patient experience training services for licensed healthcare practitioners and clinic operators. By accessing or using our website or services (the "Service"), you ("you", "user") enter into a binding agreement with us.
2. Acceptance of these terms
By purchasing a session, requesting an engagement, or otherwise using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, do not use the Service. You confirm that you are of legal age in your jurisdiction and, where applicable, hold the professional licences required to apply any clinical content we provide.
3. The Service
We provide fixed-fee clinic launch and patient experience training services and, by separate agreement, fractional managing director engagements. All content is provided for educational and professional purposes only and does not replace independent clinical judgement, local regulatory requirements, or formal medical training.
4. Booking
You send a booking request, receive payment details, and then arrange a time by email once payment is confirmed on the confirmation page and sent by email. You are responsible for providing accurate booking details and for attending at the scheduled time.
5. Acceptable use
You agree not to:
- use the Service for any unlawful, fraudulent, or harmful purpose;
- infringe any intellectual-property or privacy rights;
- upload malware or attempt to probe, scan, or compromise our security;
- record, copy, redistribute, or resell session materials without our written consent;
- circumvent any access controls or technical limits.
6. Intellectual property
All content, software, branding, and materials made available through the Service are owned by Denita Lim or licensed to us, and are protected by copyright and other laws. We grant you a limited, non-exclusive, non-transferable right to use materials shared during your session for your own professional purposes. No other rights are granted.
7. Payments & refunds
Payments are processed securely by Stripe. Payment is taken as a one-time charge at checkout. Cancellation and refund terms are set out in our Refund Policy.
8. Service availability & warranties
We work to keep the Service available but do not guarantee uninterrupted or error-free operation. To the fullest extent permitted by law, we disclaim all implied warranties including merchantability and fitness for a particular purpose.
9. Limitation of liability
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or special damages, including loss of profits, data, or goodwill. Nothing limits liability for fraud, death, or personal injury where the law does not permit such limitation.
10. Indemnity
You agree to indemnify and hold us harmless from claims arising out of your misuse of the Service, your breach of these Terms, or your violation of any law or third-party right.
11. Suspension & termination
We may suspend or terminate your access for material breach, non-payment, security or fraud risk, or repeated policy violations. On termination, your right to access the Service ends. We may retain data as required by law.
12. Changes
We may update these Terms from time to time. Material changes will be communicated via the Service or email. Continued use after changes constitutes acceptance.
13. Governing law
These Terms are governed by the laws of Singapore. Disputes will be resolved in the courts of Singapore, unless otherwise required by mandatory consumer law in your jurisdiction.
14. Contact
Questions about these Terms? Email hello@theclinicstandard.io.